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Piss Poor User Experience / Usability

Discussion in 'Websites, SEO, SEM, Display, Social, Marketing' started by Alexander Lau, Jun 10, 2018.

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  1. Alexander Lau

    Alexander Lau
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    I've been in the market for a car and have run into some fairly bad sites. Most of you probably already know, but there are still a ton of poorly designed, unusable websites, apps, plug-ins, etc. out there.

    It should help dealers actually, they should go to the 3rd party and make sure to hold them accountable.

    Honda North on a Samsung 8 using newest version of Google Chrome and Android OS: (chat box is obtrusive, 'text us' is clunky and covers too much space, no need for a slideshow on responsive site settings = illegible and slides flip too quickly, giant white space at the bottom of the page). Annoying to me as a potential buyer and user, makes me want to cancel the lead I had painfully submitted.
     
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    #1 Alexander Lau, Jun 10, 2018
    Last edited: Jun 10, 2018
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  3. Rick Buffkin

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    This is what showed up for me on a S8 w/ Chrome. I clicked the menu icon on the top right. The floating text widget, a floating chat widget (I think) and another text us pop up. It's to much. I mean, I literally just showed up (hypothetically walked in the door).

    upload_2018-6-11_11-6-35.png
     
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  4. Alexander Lau

    Alexander Lau
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    I'm just going to use this thread as a running log for crap auto software usage and in-person shit sales protocol experiences.

    Again, it should help the dealer if a component incorrectly displays. 3rd party should have to jump.

    As far as them knowing how badly their sales guys suck, that's on them. They can peruse DealerRater.
     
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    #3 Alexander Lau, Jun 11, 2018
    Last edited: Jun 11, 2018
  5. AWNick

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    This one had me really pissed off when I was helping someone shop for a new BMW the other day. On a mobile device, if you click to shop X from the home page of bmwnorthscottsdale.com, you get this lovely SRP. You have to uncheck each model you don't want and reload the SRP ONE AT A TIME until you arrive at the X model you're interested in.

    bwmnorthscottsdale-01.png
     
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  6. AWNick

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    I can probably find hundreds of these but I'll spare everyone. Here's another one that makes me crazy. On righttoyota.com SRPs on desktops (https://www.righttoyota.com/inventory/New-Toyota-Camry/), when you hover over one of the cars, the image is covered by vehicle information. Ignore the fact that they have 100 CTAs for each vehicle, too. I have a tendency to track where I'm looking with my mouse, making the SRPs on this website frustrating when I'm scanning images.

    a.jpg
     
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  7. AWNick

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    I'm rocking a small iPhone SE and I can't even close the "Text Us" modal. It's too large for my small screen. Renders the entire site useless on my phone.
     
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  8. Chris Leslie

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    That is the new pop up for CarCode
     
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  9. AWNick

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    Please upgrade your browser to use CarCode.
    Screen Shot 2018-06-12 at 12.02.41 PM.png
     
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  10. Alexander Lau

    Alexander Lau
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    Let me get this straight... They want every car shopper to upgrade their browser to use it... and DEP throws it on anyway? Huh? Reminds me of Flash / Java plug-in upgrade issues.

    view-source:https://www.carcode.com/login
    notificationMessage.innerHTML = 'You are working with unsupported browser. Some features may not work. Please upgrade to a <a href="/static_assets/oldbrowser.html" target="_self">supported browser</a>.';
     
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    #9 Alexander Lau, Jun 12, 2018
    Last edited: Jun 12, 2018
  11. Alex Snyder

    Alex Snyder
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    :bow::bow::bow: thank you thank you thank you! :tiphat:

    I was sooooooo missing 1998.
     
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