• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

What do dealership websites make customers do that we’d never tolerate in the showroom?

I appreciate the response. In fact, it is my favorite thing I've ever read from you (y)

Maybe a different approach for the future is worth trying? Perhaps with fewer words.

Just to be clear, me challenging claims and reasoning you have a problem with?
  • Me: "I think the data says something different."
  • Me: "Here's why I interpret the customer journey differently."
  • Me: "How does this fit with the research?"
  • Me: "If AI can do X, why couldn't a dealer website do X?"
  • Me: "I think there's a missed opportunity here."
Those are arguments about the idea that I made, that I have a right to defend, however since you decided that was incorrect your have a problem with me defending myself?

Not one time did I go off topic or attack anyone....


However your sides only evidence was ""YOU said so" and when I pushed back your called names:
  1. "keyboard warrior"
  2. "our main troll of the day"
  3. "I don't know if you're like this in real life"
  4. "If you keep failing to listen..."
  5. "Your an AI"
Those are direct comments about me, have nothing to do with the post I posted and you guys responded to me asking questions by calling me names, you don't see a problem with that?

And while I am not an AI, what difference would it make?

I use AI daily to push back on my ideas, the ideas are not me, someone questioning my idea is not a personal attack on me.

AI can come up with unique was of doing things and thinking about things, in my humble opinion we've got a moment in time that we could group together and build something truly unique but to do that you have to be able to question the norm.

And the second someone does calling them names is probably not the best way to grow a forum or is that not what you want to do?
 
Last edited:
Just to be clear, me challenging claims and reasoning you have a problem with?
  • Me: "I think the data says something different."
  • Me: "Here's why I interpret the customer journey differently."
  • Me: "How does this fit with the research?"
  • Me: "If AI can do X, why couldn't a dealer website do X?"
  • Me: "I think there's a missed opportunity here."
Those are arguments about the idea that I made, that I have a right to defend you have a problem?

Not one time did I go off topic or attack anyone....


However your sides only evidence was ""YOU said so" and when I pushed back your called names:
  1. "keyboard warrior"
  2. "our main troll of the day"
  3. "I don't know if you're like this in real life"
  4. "If you keep failing to listen..."
  5. "Your an AI"
Those are direct comments about me, have nothing to do with the post I posted and you guys responded to me asking questions by calling me names, you don't see a problem with that?

:shakehd: Wow. Stuff like this puts you right back in troll status.

What you fail to see is the full history of your posts throughout DealerRefresh.
 
  • Like
Reactions: The QR Code Guy
Just to be clear, me challenging claims and reasoning you have a problem with?
  • Me: "I think the data says something different."
  • Me: "Here's why I interpret the customer journey differently."
  • Me: "How does this fit with the research?"
  • Me: "If AI can do X, why couldn't a dealer website do X?"
  • Me: "I think there's a missed opportunity here."
Those are arguments about the idea that I made, that I have a right to defend, however since you decided that was incorrect your have a problem with me defending myself?

Not one time did I go off topic or attack anyone....


However your sides only evidence was ""YOU said so" and when I pushed back your called names:
  1. "keyboard warrior"
  2. "our main troll of the day"
  3. "I don't know if you're like this in real life"
  4. "If you keep failing to listen..."
  5. "Your an AI"
Those are direct comments about me, have nothing to do with the post I posted and you guys responded to me asking questions by calling me names, you don't see a problem with that?

And while I am not an AI, what difference would it make?

I use AI daily to push back on my ideas, the ideas are not me, someone questioning my idea is not a personal attack on me.

AI can come up with unique was of doing things and thinking about things, in my humble opinion we've got a moment in time that we could group together and build something truly unique but to do that you have to be able to question the norm.

And the second someone does calling them names is probably not the best way to grow a forum or is that not what you want to do?
giphy.gif
 

✨ AI Highlights

A dealership professional opened the thread by drawing a sharp analogy between intrusive in-store sales behavior and the friction-heavy experience dealers impose on their own websites — popups, redundant lead forms, and competing vendor widgets — asking where helpfulness ends and customer obstruction begins. The discussion quickly derailed into a prolonged personal dispute between a newer member named Vochi, who argued that dealer websites should better emulate AI-driven filtering tools like Amazon and compete more directly with third-party sites, and veteran members who pushed back on both his ideas and his argumentative style. The thread's key insight got buried under the conflict, though the original premise — that dealers would never tolerate in-store what they routinely subject online shoppers to — stands as a worthwhile provocation with little resolution reached.

Replies Views 24 889 Started Last Reply