Websites, SEO, SEM, Display, Social, Marketing

A dealer praises DealerCom (specifically Joe Pistell) for expediting a time-sensitive request and delivering exceptional customer service, noting that the company's care for clients made a real difference. The post sparks positive responses from other industry professionals confirming DealerCom's quality and recommending them to clients, validating the original poster's experience with strong service delivery.

Aaron Wirtz of Subaru of Wichita shares lessons learned from multiple media appearances, using the Kansas Humane Society as a model for what 'media readiness' looks like in practice — specifically how staff preparedness and on-camera confidence leads to better outcomes. The key insight is that dealerships should proactively train and prepare their teams to speak on camera, treating media engagement as an ongoing practice rather than a reactive scramble.

A small independent dealer seeks advice on choosing between Dealerfire and Dealer E-Process platforms, with discussion centering on their different SEO approaches: Dealerfire uses clean site architecture with backend optimization, while E-Process relies on thousands of cached pages that some worry could trigger Google penalties. The consensus favors Dealerfire based on superior customer service, consistent performance, and cleaner technical implementation, with broader discussion emphasizing that effective SEO requires ongoing technical optimization, quality content, and social engagement rather than quick fixes.

Ford dealers debate whether to adopt Clickmotive, a website solution offered by FordDirect, with overwhelmingly negative feedback from users who report poor SEO performance, unresponsive customer support, and inferior conversion rates compared to competitors like Dealer.com. Key concerns include that FordDirect sites are mandatory baseline offerings that compete against dealers' primary websites and limit customization, while some dealers describe the platform as "absolutely terrible" and recommend avoiding it entirely. The thread reveals a broader frustration that OEM-backed solutions tend to be underdeveloped products that lock dealers into vendor relationships without delivering competitive performance.

Michael Blake Powell seeks advice on implementing a Business Development Center (BDC) after five years of resisting the model, realizing that salespeople cannot effectively handle both floor sales and internet lead responses. While some respondents (Jerry Thibeau, ddavis, Kelly Wilson) argue that the real issue is weak management and hiring practices rather than structure, others (john.quinn) validate that a dedicated BDC compensates for the inherent conflict between sales and lead-nurturing responsibilities. The thread reveals no definitive consensus, but the underlying tension is whether dealerships should fix their management and incentive structures or implement a BDC as a practical workaround.

Josh Knutson shares an eBook about how smartphone users are changing automotive service shopping and dealership operations. The resource covers mobile search behavior, digital resources available to consumers, and vehicle technology's impact on service decisions. The core premise is that dealerships must adapt their marketing and service strategies to effectively reach and serve mobile-first customers to maintain competitiveness.

Michael Blake Powell initiates a data collection effort for a conference presentation on how local market demographics influence vendor selection, specifically asking dealers to share their direct web traffic percentages. The thread evolves into a broader discussion challenging Powell's decision to drop PPC campaigns—with experienced professionals like Joe Pistell and cmjerry4531 pointing out flawed analytics (direct traffic misattribution) and the strategic risk of ceding paid search visibility to competitors, while Powell counters with strong local market share gains. The key insight is that while Powell's particular market conditions (small metro, dominant brand recognition, limited competition) may allow PPC elimination, most dealers need paid search presence to defend against competitors and reach mobile users, and proper analytics setup is critical before making such strategic decisions.

Automotive professionals discuss Google's Panda 4.0 algorithm update and its impact on car dealership websites, with most reporting minimal negative effects because the industry's endemic problem of duplicate, low-quality content actually insulates dealers from penalties that devastated other sectors. The consensus reveals that poorly executed third-party blogging systems with templated, keyword-stuffed content are getting hit hardest, while properly optimized dealership sites remain stable or improve, underscoring that quality, research-backed content creation matters more than volume.

Ryan Leslie uses the metaphor of a 'runaway truck ramp' on mountain highways to argue that dealerships need a structured safety-net process for catching consumer experience failures before they go off the rails. The thread draws on a real dealership 'wall of shame' incident — a customer who sued over a YouTube repair video — as a cautionary example of what happens when no such failsafe exists. The key insight is that proactive escalation procedures and recovery systems should be built into the consumer experience workflow, not improvised after a crisis erupts.

Dealers report significant quality issues with FordDirect leads, including 20-25% with bad contact information, 50% with disconnected/mismatched phone numbers, and vehicles that don't match customer requests—problems they attribute primarily to third-party purchased leads they cannot opt out of. After investigation with FordDirect, the root cause was clarified: customers selecting multiple vehicle options on Ford.com's quote tool are generating leads with unbuildable combinations, leading dealers to adjust their follow-up strategy from sending immediate quotes to treating leads as high-funnel inquiries requiring qualification first. A FordDirect representative engaged directly with the dealer to address concerns, and the key insight is that dealers need transparency on lead sources (which Dealer.com already provides) to properly segment and follow up on leads appropriately.

Jeff Kershner shares a RadiumOne infographic debunking six common social media myths, highlighting surprising findings like social sharing being 50% more likely on weekdays and over 72% of shares happening via copy and paste rather than share buttons. He asks dealers whether their weekend posting efforts are actually paying off. The thread invites practical reflection on whether real dealership social media data aligns with these counterintuitive statistics.

Joe Pistell proposes an "eVox Certified Photo Booth" consulting service to help dealers solve their photography challenges, arguing that quality vehicle photos are essential for sales. A separate question emerges about whether to use eVox's stock photos as placeholders on inventory listings before real dealer photos are available. The thread's key insight is that while high-quality photography clearly matters for online sales, implementation details—like lighting setup and photo composition—significantly impact whether the solution actually improves vehicle appeal to buyers.

A dealer marketing professional recommends that automotive dealers prioritize developing a distinctive brand voice and leveraging social proof in their online presence, and shares a Moz webinar resource on finding brand personality through voice and tone. The key insight is that establishing a consistent, authentic brand voice is an essential component of effective digital marketing strategy for dealerships.

Jeff Kershner shares a Cars.com case study showing that earning just seven new dealer reviews tripled VDP views for a dealership, highlighting the outsized impact reviews have on shopper engagement. The thread points to the DealerAdvantage blog as a valuable resource for data-driven best practices. The key takeaway is that actively pursuing dealer reviews on Cars.com can meaningfully boost inventory page traffic.

BillH seeks feedback on several after-hours customer engagement tools: text-to-info hangers on vehicles, website text links, live chat (which his dealership finds surprisingly effective via Contact at Once), and QR codes for cars displayed at off-site locations. His main skepticism centers on QR code adoption among non-technical consumers and whether text-based solutions genuinely drive results, though he notes his dealership is already seeing success with chat for service, parts, and sales inquiries.

A dealer asks why their Facebook business page gets only 150 views per post despite having 2,000+ followers, and the community explains that Facebook's algorithm deliberately restricts organic reach to 5-7% (or lower) to force businesses to pay for advertising. The consensus recommendation is to avoid the "Boost" feature in favor of creating ads directly through Facebook's ad tools with proper targeting, focus on non-salesy content that drives engagement, and measure ROI carefully since organic reach on business pages is essentially becoming obsolete.

JessicaRuth shares an article about properly hiring community managers and calls out dealerships that post unpaid internship positions expecting inexperienced candidates to handle social media. The brief discussion that follows emphasizes that effective community management requires genuine engagement skills (Twitter/Facebook engagement, quality interactions) rather than just social media savviness, and highlights skepticism about expecting qualified professionals to work without compensation.

Automotive dealers discuss the critical importance of managing customer reviews across multiple platforms, given their significant impact on search visibility and dealership reputation. The conversation emphasizes that dealerships must actively monitor and respond to both negative and positive reviews, with one contributor recommending SweetIQ as a tool for tracking listings and review management. The key insight is that proactive review management—not just addressing complaints but building reputation systematically—has become essential for dealership marketing strategy.

A New England dealer group of 7 dealerships canceled their Cars.com subscription company-wide, betting that their own digital marketing efforts and website optimization can replace third-party lead generation. While some commenters caution that the impact won't be immediate and competitors may benefit from abandoned leads, several dealers share positive experiences of canceling Cars.com and AutoTrader, reinvesting that budget into direct website traffic, and maintaining or increasing their lead volume at higher profit margins.

Dealers in the thread discuss various uses of Skype, ranging from conference calls and internal communications to F&I operations, with one dealership (Delivery on Demand) reportedly handling 2/3 of their deals via Skype. While some participants found technical issues or limited local-market value, the consensus suggests Skype is more useful for B2B communications and out-of-state sales rather than as a promoted customer-facing feature on dealer websites. The thread reveals minimal adoption of Skype for direct customer sales among the responding dealers.

The thread discusses "framed reviews"—displaying positive customer reviews on physical screens or digital frames in dealership showrooms to influence purchasing decisions at the critical moment when customers are actively considering a purchase. Multiple contributors share experiences and data showing this tactic is effective, with one presenter citing research that 39% of consumers check reviews on their phones, making it strategic to present curated reviews before customers seek them out independently.

Dealers debated whether to reduce Google+ investment following news of leadership departures and resource cuts at Google. While some expressed relief about G+'s complexity, most agreed that dealerships should maintain their Google+ Business pages and local presence because Google+ integration remains critical for Google Maps listings, local search visibility, and content authorship credibility.