Our sales department does an excellent job providing exceptional customer service and making a happy customer when they come in to purchase their new-to-them BMW or Mercedes, etc. It's "easy" to have a happy customer that leaves a 5-star review. On the flip side, we have a service department that is equally talented, however, it appears to be much more difficult to cultivate a positive review atmosphere. The problem we run into is gathering positive reviews from the customers that had to shell out $500, $1000 or more to fix multiple concerns or issues with their vehicle. Obviously, no one is going to be happy about this, but we still provide excellent service and are looking for ways to turn these customers into positive reviews/testimonials. Without a straight up "free oil change coupon" for leaving a review, what ways have you folks found to be successful into enticing customers to leave a positive review. We can also skip the "provide exceptional service and they will leave a review" because that is not pro-active enough. Our business model really builds on having a wonderful online reputation. We have lots of sales reviews on the big sites, however, not hardly any service related reviews and it seems much easier to run into those unreasonable service customers compared to sales customers. Any thoughts or suggestions on what you've found that works? Or is this not a concern for dealers?