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This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
joe.pistell replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
Kenny, you missed my context...
I'm at Dealer.com talking to leaders about product design strategy, telling them why Digital Retailing...
KennySmithAutoUnite replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
Joe, this is probably the part that changed my thinking the most.
I agree the basic path has to work before we start getting fancy. If...
KennySmithAutoUnite replied to the thread I Wonder if Dealership Websites Are Solving the Wrong Problem?.
That example with your daughter is probably the best way to explain it.
If she walked into my store asking for a pink Beetle, I...
JayKelly replied to the thread I Wonder if Dealership Websites Are Solving the Wrong Problem?.
When we bought our house it was a light tan color. My wife wanted to paint it. We went through the whole process. We and by we I mean I...
Chris Apostalides replied to the thread New Reactions: Rolleyes and AI Slop.
Kinda feel like one of these should be the AI slop emoji. :mad: :banghead:
Doodoo emoji too harsh? Some people need that! :poop...
joe.pistell replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
I see the logic Kenny, but to brag just a touch, two of my three patents touch on your topic, but I think there's much more opportunity...
KennySmithAutoUnite replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
Joe, I think this is probably the part that makes the most sense to me.
We don’t treat every customer the same when they walk into the...
Alex Snyder replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
:shakehd: Wow. Stuff like this puts you right back in troll status.
What you fail to see is the full history of your posts throughout...
Alex Snyder posted the thread New Reactions: Rolleyes and AI Slop in DealerRefresh rules, how to use, making it better.
At the bottom of every post, you have some new ones to use. @Jeff Kershner and I found the AI responses annoying, so you can award them...
Alex Snyder replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
I appreciate the response. In fact, it is my favorite thing I've ever read from you (y)
Maybe a different approach for the future is...
joe.pistell replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
"All of them have taken a piece of the car-buying journey away from the dealership."
huh? :oops:
Without KAYAK, shopping for a flight...
Alex Snyder replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
Your DealerRefresh tone has always elicited a combative response. I don't know if you're a keyboard warrior or like this in real life...
joe.pistell replied to the thread In your opinion, where is the biggest gap in today's CDPs?.
No one knows this better than Alex. Hard stop.
joe.pistell replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
UI architects are often mega-nerds and...
1. they build to solve their needs (i.e. they think all shoppers are power users).
2. are...
Alex Snyder replied to the thread In your opinion, where is the biggest gap in today's CDPs?.
Weeeeeell.... that assumes Cox actually merges the software and the core FullPath people hang around the FullPath product. Neither has...
Alex Snyder replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
This sounds like an AI response. Which is annoying because they're so damn wordy... and completely lack instinct.
Let me start with...
Alex Snyder replied to the thread DEAL VehicleLyfe - sales & service actually working together!.
Time is always a burden! It is especially tough to mine service because the sales team is not wired to farm. They are hunters...
joe.pistell replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
Not all car shoppers think alike.
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Slide 3 is a secret weapon to see into the behaviors of shopping...
Tallcool1 replied to the thread Going paperless. How can you send a picture of the DL?.
You are describing exactly what I use. I referenced HIPPA Level Compliance because it is viewed as a much higher level of security than...
joe.pistell replied to the thread DEAL VehicleLyfe - sales & service actually working together!.
Alex, how automated is and can be your process? With the dealers I talk to, the great burden is time and tenacity required to work the...
Alex Snyder replied to the thread Changes to DealerRefresh.
Be on the lookout for some highlights of this week's top posters and the top most liked member of the week in tomorrow's newsletter.
Alex Snyder posted the thread What dealership task has AI actually improved—not just made flashier? in AI Artificial Intelligence Tools & Ideas.
There’s no shortage of new AI tools hitting the car biz right now, but I’m more interested in what has produced a measurable improvement...
Alex Snyder replied to the thread What do dealership websites make customers do that we’d never tolerate in the showroom?.
I think most dealership website shoppers know EXACTLY what they're after on a dealership website. They're much further down the funnel...
Alex Snyder replied to the thread DEAL VehicleLyfe - sales & service actually working together!.
We can help you get there. And that would more than pay for VehicleLyfe ;)
