Dominion DMS

bdc

  1. LargeB

    You move 16 tons, what do you get?

    Equity Mining/Call Campaigns Hey all, getting back into the car world after a few years of absence; and I'm working on creating an equity mining process. Does anyone have any thoughts/ success stories for having a sales team do single shot calls vs call, text, email follow up over a set time...
  2. Chris Vitale

    Ninjas What's the ideal appointment system in the shop? Service BDC or no Service BDC?

    There are a few points to consider when debating on adding a service BDC. How big is your shop? What are your primary appointments being made? Are your advisors overworked, or can they handle making their own appointments? These are all important things to consider when determining whether a...
  3. Jen Sanford

    PR & News STELLA™ Automotive AI accelerates growth with the addition of automotive industry veteran Sherri Eidenberg

    FOR IMMEDIATE RELEASE STELLA™ Automotive AI accelerates growth with the addition of automotive industry veteran Sherri Eidenberg New Vice President of U.S. Dealer Sales adds important industry expertise to the STELLA leadership team Tampa, Florida – June 21, 2022 -- STELLA Automotive...
  4. Holly_phoneninjas

    Ninjas Why it is Time to Stop Ignoring Vendors

    Why it’s Time to Stop Ignoring Vendors I get it: sales calls are annoying. They are intrusive and constant, so why is it time to stop ignoring them? Because vendors are highly trained and are up to date on current tech and trends. It never hurts to learn what your competition is doing or how...
  5. Holly_phoneninjas

    Ninjas Why You Should Outsource BDC

    Why You Should Outsource Your BDC I recently read an article that referenced Mike Johnson, owner, and president of Antelope Valley Ford and Shuttle Lincoln Mercury in California. He likes to tell people he invented the BDC 20 years ago. He tells the story of a young woman that called to sell...
  6. Holly_phoneninjas

    Ninjas OUTSOURCE VS INSOURCE

    OUTSOURCE VS INSOURCE Should your company outsource or insource? It’s an easily debatable question and there are definite pros and cons on both sides. Yet sometimes it just makes sense to outsource certain tasks to help with your immediate business needs. For example, some companies will use...
  7. J Picciotti

    How Much is Enough in the Drive

    How Much is Enough in The Drive How much is enough? This question could be posed for anyone and anything. However, when we start to get down to brass tacks in the service department, we all seem to swim in a grey area of pushing for profit, perfect customer service and how much an advisor can...
  8. J Picciotti

    Which works best? A fixed ops BDC or the actual personnel?

    Which works best? A fixed ops BDC or the actual personnel? This question gets me every time. I struggle, because as an advisor, our first concern is our customers in the waiting room, then our customers who have dropped off for the day. BUT we all know that cars do not show up on their own so...
  9. Kenneth J Fresno

    Consulting at a super high volume Indy...

    Since the start of the month I’ve been BDC consulting at a monster of an Indy. They’ve been in business for 12 years and use a “Wholesale to the public” business model. 1 nonnegotiable price. They sell a lot of Lemon/Buy-Backs which means their listings will consistently be in the top 10 when...
  10. CallingCorbyn

    What process do you have in place to manage missed calls?

    AND how many are you missing daily? Who follows up?
  11. Greg Wells

    Hiring Experienced Automotive Business Development Center Agents to work from home

    Looking for employment? We are ready to hire immediately! Due to rapid growth we have an immediate need for full-time experienced BDC men and women to work from home. The ideal person will be an energetic, outgoing person with a positive attitude and a strong work ethic. Automotive BDC...
  12. Chris Vitale

    Are You Texting Your Customers?

    It’s no secret texting has become a go-to option with your dealership's prospective customers. In fact, several studies show that more than 98% of your customers will read a text sent to them within two minutes! Not to mention, unlike email, your customer will continue to see the text message in...
  13. Alex Snyder

    Resource BDC Payplan on hourly activity rate 2019-10-30

    The goal of this payplan is to keep the BDC agent focused on a volume of work. Feed them through CRM tasks and monitor quality through management. If quality becomes a major issue, add a component for appointments that show or appointments that buy. This is just an example of a payplan I have...
  14. elmagito

    Who Works Harder at our Store - Retail Sales Guy or Internet Sales Guy

    I would like everyone's opinion on this. Let me put together the facts and you all decide who works harder. Recently one of our sales managers indicated that the retail sales guys (two of them only) were not happy with the current situation with one of the Internet Sales Agents in regards to...
  15. K

    Back to BDC...what's changed?

    Hi, I took a 2-year hiatus from BDC and just got back into the industry. I am now at a 1-rooftop, smaller store (150-200 cars/mo) that kinda sorta had a few designated BDC persons, but honestly...not really. It's always been more of a referral/walk-in based, mildly "old school" store. I was...
  16. codymcardle

    BDC Percentages

    I wanted everyone’s opinions on our stores last month performance. These numbers include only internet and phone leads Good leads: 389 Sold leads: 56 Sold percentage: 14.4% Apt set: 144 Apt %: 37% Total shown: 76 Shown %: 53%
  17. Baron Ringler

    I Need a Good Home...No, a GREAT one.

    Just finished some contract work and now need something more solid and permanent. . In the NY/NJ metro area, I am one of the BEST BDC Directors you will ever run across and I am looking for a spot where I can put down PERMANENT roots. Some higlights; - I can work digital, with facile...
  18. Stevie

    Service/Body Shop CSI (BDC)

    I currently manage the dealership's sales BDC and have been doing so for quite some time. I was asked today to create a proposal of having a dedicated "Service BDC Person" to follow up on ROs for the Service department and Body shop in hopes to help raise our CSI scores. Our customer's biggest...
  19. Steve Stauning

    What is FCA Thinking?

    Perhaps this is an oversight by the dealer I'm working with, but we received the voicemail below during a recent mystery shop. The voicemail was the first call received to a new lead submitted on the dealer's FCA-approved Dealer.com site. It came in one minute before the dealer's BDC called and...
  20. G

    Seeking Experienced BDC Representatives for a Startup

    Our ever growing company is looking for ambitious, goal-oriented individuals to join our team. Representative is responsible for developing, processing, managing, following up and tracking all Honcker customers as it pertains to orders, customer satisfaction, and ancillary product sales. If you...
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