Well as they say "the proof is in the pudding." If all goes as planned, you'll notice the improvement right within the calls. I could have have Alex run a report from IML that would show Chad's appointment ratio on phone-ups. Not sure what they have over at Sun Auto Group. If Alex and Joe want to put the numbers up for September 15th to October 15th to give us a before snapshot, I have no problem with that.
Update on progress:
Spoke with Chad yesterday who tells me that he's been on an appointment roll lately. We're just waiting on ADP to fix the recording issues they are having.
I plan on speaking with Carl at some point today to do a little role play with him.
Thanks!