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How are your phone skills?

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#24
Jerry said:
Here is our second call with Carl which came in late Saturday afternoon. I think you'll all notice an improvement over Carl's first call and that's all I am looking for with each call I listen to and coach.
Click to expand...

Carl's group has signed on for Jerry's training and will be back for more!
 
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#27
Well as they say "the proof is in the pudding." If all goes as planned, you'll notice the improvement right within the calls. I could have have Alex run a report from IML that would show Chad's appointment ratio on phone-ups. Not sure what they have over at Sun Auto Group. If Alex and Joe want to put the numbers up for September 15th to October 15th to give us a before snapshot, I have no problem with that.

Update on progress:

Spoke with Chad yesterday who tells me that he's been on an appointment roll lately. We're just waiting on ADP to fix the recording issues they are having.

I plan on speaking with Carl at some point today to do a little role play with him.

Thanks!
 
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✨ AI Highlights

  • Jerry Thibeau, founder of Phone-up Ninjas, offered free phone skills coaching to two dealership salespeople to demonstrate how quickly improvement is possible, recruiting Carl from Sun Auto Warehouse (a 25-year veteran struggling with appointment-setting) and Chad Whitmore from Checkered Flag (an internet department appointment-setter) as volunteers.
  • The thread shows strong community support for the initiative, with fellow professionals validating Jerry's expertise and expressing interest in the program.
  • The key insight is that phone skills training is a recognized gap in dealership performance, with participants viewing the phone as a critical bridge between digital customer interactions and face-to-face sales.

Jerry Thibeau, founder of Phone-up Ninjas, offered free phone skills coaching to two dealership salespeople to demonstrate how quickly improvement is possible, recruiting Carl from Sun Auto Warehouse (a 25-year veteran struggling with appointment-setting) and Chad Whitmore from Checkered Flag (an internet department appointment-setter) as volunteers. The thread shows strong community support for the initiative, with fellow professionals validating Jerry's expertise and expressing interest in the program. The key insight is that phone skills training is a recognized gap in dealership performance, with participants viewing the phone as a critical bridge between digital customer interactions and face-to-face sales.

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