- Apr 28, 2009
- 1,163
- 363
- First Name
- Jerry
Great news! We have a Chad call.
Chad does a nice job building rapport with this customer and gets the appointment.
Chad does a nice job building rapport with this customer and gets the appointment.
- Greeting
- Did not get to hear it.
- Did not get to hear it.
- Qualifying
- Still needs to build excitement on vehicle. He did ask about others.
- Still needs to build excitement on vehicle. He did ask about others.
- Gaining Contact Info
- Got the info, but did not do it in the proper manner.
- Selling the Appointment
- Did ask, but needs to get better at giving choices.
- Did ask, but needs to get better at giving choices.
- Objection Handling
- N/A
- Driving Towards Closure
- Sold info, but needs to perfect the technique
- Directions to Dealership
- Good job telling customer where to park and everything. She had a GPS.
- Good job telling customer where to park and everything. She had a GPS.