reputation management

  1. jakehughes

    2024 Automotive Voice of the Customer Report Back from Widewail for Year Two

    The 2nd Annual Widewail Automotive Voice of the Customer Report is live today. What can 8.1M Google reviews reveal about the dealership experience of today? Who are the winners, the losers, and what do dealers need to avoid in 2025? To find out, Widewail analyzed millions of dealership Google...
  2. Jeff Kershner

    #RefreshFriday All the Google Reviews & Voice of the Customer 2024 | Jake and Matthew of Widewail

    View: https://www.youtube.com/live/oU4XtDoQFlo We are heading into that special time (December/January) when we get to hear stats for the whole year! Widewail is the first to bring the data on 2024. Widewail interprets all Google Reviews for automotive—yes, the word is ALL. They utilize...
  3. DaveNovotny

    Any Luck With Review Removal Companies?

    Wondering if anyone has had any experience with "review removal companies" such as removebadreviews.com, your.reputation-guards.com, guaranteedremovals.com, feedbackclarity.com, etc... I am familiar with the google support dashboard and escalating reviews that go against guidelines/policy, but...
  4. jakehughes

    REV #005: OEM Reputation Rankings, The Why Behind the Winner, Meet the Scorecard

    Welcome to the REV. A briefing that goes deep into the Widewail Automotive Reputation Index data, surfacing the most interesting insights. Every 3 weeks we Rank, Explore & Visualize automotive reputation & sentiment data. We just launched the 2024 Brand Scorecard Report which ranks the 32 most...
  5. jakehughes

    REV #004: Topic Data, Brake Reviews and Heatmaps

    Welcome to the REV. A briefing that goes deep into the Widewail Automotive Reputation Index data, surfacing the most interesting insights. Every 3 weeks we Rank, Explore & Visualize automotive reputation & sentiment data. All data is sourced from the Widewail Automotive Reputation Index or...
  6. jakehughes

    REV #003: EV Negativity, Communication, and Predicting Ratings

    Welcome to the REV. A briefing that goes deep into the Widewail Automotive Reputation Index data, surfacing the most interesting insights. Every 3 weeks we Rank, Explore & Visualize automotive reputation & sentiment data. All data is sourced from the Widewail Automotive Reputation Index (unless...
  7. jakehughes

    REV #002: Regional Rating Benchmarks, Import vs. Domestic OEMs, Response Rate Impact

    Welcome the REV. A briefing that goes deep into the Widewail Automotive Reputation Index data, surfacing the most interesting insights. Every 3 weeks we Rank, Explore & Visualize automotive reputation & sentiment data. All data is sourced from the Widewail Automotive Reputation Index (unless...
  8. jakehughes

    REV #001: Lookout for Lexus, Elite 0.2%, National Brand Popularity Map

    Welcome to the first issue of the REV. A briefing that goes deep into Widewail Automotive Reputation Index data, surfacing the most interesting insights. Every 3 weeks we Rank, Explore & Visualize automotive reputation & sentiment data. All data is sourced from the Widewail Automotive...
  9. DealerRefresh RefreshFriday Ep. 9 Speaking Reputation Management with Matt Murray of Podium

    DealerRefresh RefreshFriday Ep. 9 Speaking Reputation Management with Matt Murray of Podium

    Ep. 9 Reputation Management is still a HOT TOPIC! Matt Murray of Podium joins us!GET NOTIFIED: SUB! http://www.youtube.com/user/dealerrefresh?sub_confirma...
    • Alex Snyder
    • Media item
    • podium refreshfriday reputation management
    • Comments: 0
    • Category: RefreshFriday Webcast
  10. jakehughes

    BTS: How Widewail's New Google Reputation Tool Works // Local Marketing Insider #030

    Within the Widewail team, it's been our dream of sorts for years now to launch a Google reputation analysis tool. Our goal is to provide a quick and easy way for businesses to audit their Google Business Profile account and their reputation, for free, any time they like. Something our community...
  11. jakehughes

    The Brand Mosaic // Local Marketing Insider #021

    At Widewail, we believe in the power of the "Brand Mosaic." When we think about the journey of your next customer on the way to purchase, is their experience generally positive as they interact with the brand and past customer sentiment, or is that journey neutral to negative? Here’s how we...
  12. jakehughes

    Resource 19 Real-World Examples: Google Review Response Techniques for 2021 2021-05-28

    When consumers need to find a local business, the first place they turn is Google. 85% of customers trust online reviews as much as a personal recommendation. The average customer reads 10 reviews before they feel like they can trust a local business. With Google reviews becoming increasingly...
    • jakehughes
    • Resource
    • google reviews reputation management review response
    • Category: Whitepaper
  13. jakehughes

    Resource 2021 Local Business Reputation Management Playbook 2021-05-28

    A well-executed reputation management strategy is a cost-effective way to boost your company's online visibility, attract new business, and strengthen customer relationships. This guide has actionable tips from our seasoned experts (we've managed over 300,000 reviews) that will help you step up...
    • jakehughes
    • Resource
    • google reviews marketing strategies reputation management
    • Category: Whitepaper
  14. jakehughes

    7 Review Benchmarks for 2021 | Local Marketing Insider #001

    Welcome to the first issue of Local Marketing Insider, a newsletter by Widewail. Before we get into the 7 Review Performance Benchmarks for 2021, I’d like to introduce myself - I’m Jake, I work on the marketing team here at Widewail. With the help of experts on the Widewail team, I’ll be...
  15. John McAdams

    SOCIALDEALER Playbook and Social Health Check Up Assessments

    Thank you to Jeff and Alex for the time today where Jeff Clark and I spoke about some of the top Myths of Automotive Social Media! We would like to offer all those who attended the event a complimentary Social Media Health Check-Up - just drop us an email with your dealership and the name of a...
  16. Dan Sayer

    Google halts New Reviews, Review Replies, and Q&A due to COVID-19?

    My FordDirect rep sent me this link yesterday after trying to figure out why Reputation.com wasn't working. https://support.google.com/business/answer/9792336?p=covid_LF&visit_id=637206712895189360-1477065039&rd=1 This line and the bottom struck me as odd. I went to my local DMV site to...
  17. flosho

    Soliciting Positive Service Reviews

    Our sales department does an excellent job providing exceptional customer service and making a happy customer when they come in to purchase their new-to-them BMW or Mercedes, etc. It's "easy" to have a happy customer that leaves a 5-star review. On the flip side, we have a service department...
  18. Jeff Kershner

    Billion Dollar Bully - A documentary exposing Yelp!

    Will this documentary finally expose Yelp to the masses for what they truly are - a crooked-ass company!? We've had many conversations here in the forums over the years around Yelp, and their crooked ways. Here they are for reference: Why Yelp should Seriously Eat S*^&% and Die Why We Said...
  19. Dan Sayer

    Math Problem - If we have 361 Reviews with a 4.3 Average how many...

    If you clicked on this because you saw "Math Problem" then I applaud you. I'm pretty sure I peaked mentally at 38 and all new information I take in replaces one piece of information that I probably needed... I'm looking for an excel formula to figure how many 5-Star reviews would be needed...
  20. Dane Saville

    Interesting Facebook Reviews Update

    What are your thoughts on the update to Facebook's reviews? Does this make it easier for fallacious claims? Or does this update benefit dealers because Recommendations are more trackable? Just for the sake of conversation, here's a quick breakdown of the update and my thoughts on it: Ratings...
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