Yeah, it feels like we're finally heading in that direction. There's so much digital retailing firepower prequalifying/research happening now it seems like inspection >> test drive >> F&I >> delivery could be a really pleasant dealership experience if executed right.
I think it's important this can either happen in-app or on the dealer's website. Right now dealer sites are just marketing tools but I think they'll become better integrated with the sales process, ex: trade offers, as well as uploading any documents required for pre-sales.