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  1. ghen

    So what are you doing today?

    Oh nothing, just sitting on hold with ADP. But wait, clients love webchat. It helps them get back to their jobs! No, no we don't. you staff all the stupid people on service connect so when I have anything above a keyboard or mouse problem it's completely pointless.
  2. ghen

    Marketing Director needed for Porter Auto Group in Newark, DE

    The Porter Auto Group is a family owned and operated business. We have been that way ever since we opened in 1925. We currently have 6 brands under our roof as well as two body shop locations that combine to be the largest body shop in Delaware. Just starting the hiring process now. I haven't...
  3. ghen

    trafficbuilders marketing agency

    I just got word from my service director that he's going to start using Traffic Builders (Automotive Marketing Agency | Traffic Builders, Inc.) Has anyone used their service or even heard of the company? Because it's name is so generic it's impossible to research the company using google. They...
  4. ghen

    GM Accessories Digital Solution

    powered by dealertrack / chrome / vehattire. Oh yeah baby, tons of hands in this pot. Everyone wants to prove to GM that they can make the internet fun right now and GM is lapping it up. I'm so glad its cheap! I have actually managed to get this tool to a mildly functional level and I know...
  5. ghen

    Who controls your domain name and email?

    We've been using Godaddy for both our domain names and our hosted email for quite a while now. They have cheap prices and they email me a lot when things are about to expire. But their business practices are absolutely abysmal. They will auto-renew stuff I don't want anymore and then force us to...
  6. ghen

    How secure is your password? (newsletter from PC Tools)

    I got this newsletter from PC Tools. It goes over some nice easy ideas for creating complex passwords. How secure is your password? With most websites requiring you to create an account, do you find yourself in a bit of a pickle when it comes to inventing passwords? Many people use the same...
  7. ghen

    What's your favorite comic on the internet?

    Mine by far is XKCD, its all stick figures and incredibly geeky but man is it funny. http://www.xkcd.com
  8. ghen

    courtesy internet and how to deal with smart-stupid people

    How do you handle your courtesy internet connections? We have open wifi with no restrictions right now and a desktop computer set aside with only antivirus on it. The only good thing about my setup is that customer internet is effectively isolated from my internal network by connecting to the...
  9. ghen

    F&I forms in ADP (or anywhere, really)

    How do you handle your forms creation and editing? I've taken on the roll of forms builder for the impact forms, but laser forms are just a nightmare. No one at ADP seems to know what's going on with creation or editing of forms and I don't know any third parties off hand that do this sort of...
  10. ghen

    How do you protect your users from themselves on the computer?

    There's two basic things that you'll need to do to protect your users from themselves. First is to have an anti- product of some sort. Be it antivirus, antispyware, or both. Second, you need to protect them from the crazy wide open internet that will get them in trouble if a customer sees ;) As...
  11. ghen

    Infinitinet gives me headaches

    Anyone hear the latest rumors about how/if this program is getting replaced? The last I heard the program got scrapped and started over with a new development group. That was last spring/summer.
  12. ghen

    Thinking about getting the Motorola droid

    I've been fighting the touch screen revolution for a while now. I've been a palm pilot lover for years and doing away with the stylus just seems like a fad to me. But what the heck, my current phone is dying and the only stuff on the market is touch screen. The droid seems like the best option...
  13. ghen

    HP/Compaq support is the worst!

    Oh man there are so many other vendors out there. I have no idea why people keep buying HP and their dumping ground Compaq any more. Between Dell, Acer, Lenovo, Lexmark, Kyocera, and many others you can easily get better quality hardware at the right price. As a bonus, you actually can get...
  14. ghen

    How do you sell Accessories?

    Pretty much everyone at my dealership hates the GM Accessories tool provided by Dealertrack, but it's incredibly cheap and does technically work. The main problem though is it won't work for my other brands or SEMA approved 3rd party parts. Do you have any suggestions for accessory sales? I'm...
  15. ghen

    January 5th in video games: Darksiders vs. Bayonetta

    and Both are action games based around killing lots of enemies. In both cases you fight heaven and hell minions acting as an outside mediator or agent of balance. Darksiders mainly goes the tried and true route of a hardcore male figure with a larger-than-life weapon and a big name. You...
  16. ghen

    Windows 7 and IE8 vs. entrenched software

    Hoib's Benz thread got me thinking (sorry to hijack that thought). Has anyone tested their software against windows 7 yet? I tried with the release candidate and as exptected most things failed miserably. There was no XP mode at the time, so I'm going to be testing that soon as well. Since IE8...
  17. ghen

    Anyone try video games to get customers in the door?

    I'm all about video games, so of course my mind wanders in that direction, but has anyone tried party games at work? having customers stop by to play Rock Band casually or any sort of tournament with prizes?
  18. ghen

    Time for a new smartphone

    What does everyone think about the Blackberry Storm, Palm Pre, and Motorola Droid? I'm limited to Verizon and I have a suspicion that the Palm is coming to Verizon soon anyway so those are my choices.
  19. ghen

    What to use to help sell accessories?

    I've been confronted with a few different solutions that are either not enough or costly as far as accessory sales go. They all have one common theme in that they would lie on the website but mainly be used during the selling process after the customer has visited F&I (because the ROI on...
  20. ghen

    Just signed the contract with Vinsolutions

    After a huge ordeal getting our new website up and running, I just signed up for another huge ordeal getting a CRM functional. Why do I do this to myself???! Oh well. Any tips or suggestions changing CRM's? Anyone been through the process with Vinsolutions and have tips?
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